Mystery Shops are a proven and valuable tool. The
results are important to the owners or senior management and to the
employees in identifying areas that need attention and improvement.
The professionals at PMR can assist in setting guidelines
for staff improvement. The increase in closing ratios and productivity
will be evident with training of all staff levels. This will assist
the property team in achieving expected goals.
There are two parts to the PMR Mystery Shop Program.
PMR evaluates staff with a telephone inquiry and evaluates
the physical performance with the individual and location appearance
when the shopper visits the property. Shoppers are selected to match
your resident profile.